Customer Care


If you need our help, please, either fill in the form on our contact page or phone us on 0161 946 6219.

Our Customer Service Team

Here at Timpson we take Customer Service very seriously. All our colleagues are given full training, but sometimes things do go wrong.

If you just need to ask a question, our customer service team are here to help! Please either e-mail them direct or give them a call. Or alternatively click on one of the links on the left hand side to leave your feedback.

Our customer care team operates from 9am to 5pm during UK business hours. Outside of these hours please leave a message on the answer phone and we will ensure that we get back to you within 24 hours (excluding weekends & Bank Holidays). Please note calls maybe recorded for monitoring and training purposes.You can contact our customer care team on 0161 946 6200.

Chairmans Statement

Timpson chairman, John Timpson has made the following customer care statement that will apply equally to our service on this website as it does to our stores:"Our priority is to make Timpson the best retail service provider on the high street"

Customer care cards

We have customer service cards in all our shops so customers can let us know if we have amazed them or let them down.

Below are a few examples of the cards. These help us know how we are doing and how we can improve our service and where extra training maybe needed.

Our Customers

Our customers are the most important part of our business. John Timpson says that 'Our priority is to make Timpson the best retail service provider on the high street'.We want to try to 'amaze our customers' so how do we go about it?


Campaign for better service

In 2006, realising that normal retail experience in the UK falls woefully short of what customers should expect, we launched our 'Campaign for better service'.

This is illustrated every week in our weekly newsletter.


Training

Customer care training is given top priority

Feedback

We actively encourage feedback – both positive and negative, from our customers

Mystery shopping dvd's

We film our colleagues in real situations to identify good and bad practice in order to reinforce our training.

Free small jobs

We do small jobs for free eg holes in belts, adhesive jobs – suggesting that people give £1 to ChildLine.

Customer Care Awards

We continually promote the importance of 'amazing customer service' through internal customer service awards.

Our Partners

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