Customer Care
If you need our help, please, either fill in the form on our contact page or phone us on 0161 946 6219.
Our Customer Service Team
Here at Timpson we take Customer Service very seriously. All our colleagues are given full training, but sometimes things do go wrong.
If you just need to ask a question, our customer service team are here to help! Please either e-mail them direct or give them a call. Or alternatively click on one of the links on the left hand side to leave your feedback.
Our customer care team operates from 9am to 5pm during UK business hours. Outside of these hours please leave a message on the answer phone and we will ensure that we get back to you within 24 hours (excluding weekends & Bank Holidays). Please note calls maybe recorded for monitoring and training purposes.You can contact our customer care team on 0161 946 6200.
Chairmans Statement
Timpson chairman, John Timpson has made the following customer care statement that will apply equally to our service on this website as it does to our stores:"Our priority is to make Timpson the best retail service provider on the high street"
Customer care cards
We have customer service cards in all our shops so customers can let us know if we have amazed them or let them down.
Below are a few examples of the cards. These help us know how we are doing and how we can improve our service and where extra training maybe needed.
Our Customers
Our customers are the most important part of our business. John Timpson says that 'Our priority is to make Timpson the best retail service provider on the high street'.We want to try to 'amaze our customers' so how do we go about it?
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Campaign for better serviceIn 2006, realising that normal retail experience in the UK falls woefully short of what customers should expect, we launched our 'Campaign for better service'. This is illustrated every week in our weekly newsletter. |
TrainingCustomer care training is given top priority |
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