Customer Care


If you need our help, please, either fill in the form on our contact page or email customer service or you can phone us on (01619) 466219.

Our Customer Service Team

Mike Donoghue

Mike Donoghue
Customer Service Advisor

Joan Byford

Joan Byford
Customer Service Advisor

Mandy Kay-Blackwood

Mandy Kay-Blackwood
Customer Service Advisor

Marion Bell

Marion Bell
Customer Service Advisor

Elaine ?

Elaine Ellis
Customer Service Advisor

 

Our Customers

Our customers are the most important part of our business. John Timpson says that 'Our priority is to make Timpson the best retail service provider on the high street'.We want to try to 'amaze our customers' so how do we go about it?


Campaign for better service

In 2006, realising that normal retail experience in the UK falls woefully short of what customers should expect, we launched our 'Campaign for better service'.

This is illustrated every week in our weekly newsletter.


Training

Customer care training is given top priority

Feedback

We actively encourage feedback – both positive and negative, from our customers

Mystery shopping dvd's

We film our colleagues in real situations to identify good and bad practice in order to reinforce our training.

Free small jobs

We do small jobs for free eg holes in belts, adhesive jobs – suggesting that people give £1 to ChildLine.

Customer Care Awards

We continually promote the importance of 'amazing customer service' through internal customer service awards.

Our Partners

Home About Timpson Find a Store Customer Services FAQ Links Log In

General Enquiries: 0161 946 6200 Or email us at: info@timpson.co.uk

© Copyright 2010 Timpson Ltd | Site Map Privacy Policy Terms & Conditions Delivery

Designed & Developed by pulse8 | xhtml | css