Training
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Our pledge is to provide all the resources you need to develop your own career, and fufill your potential.
INDUCTION |
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| ORIENTATION DAY |  |
| Every new starter is assigned a mentor, usually an ADM, who will guide you through an Orientation Day on day 1 of your career, introducing you to the business | |
| LEARNING YOUR SKILLS | |||||
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| Shoe repair | Keys | Watches | Engraving | Dry Cleaning | Photo ID |
| Seems like a lot to learn! No problems for someone with the right personality and the right drive. | |||||
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All new starters have a week by week training plan for all skills guiding them through:
£ bonus -each skill passed qualifies you for a share of the branch bonus pot! So, the faster you learn, the more you earn!
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Manuals
| Skills training for all our services, including customer care and health & safety is helped by practical training guides developed by experts in each service. | |||
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TRAINING COURSES
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Most of our training is done 'on the job', in other words whilst you are in your own or another branch, either at the quieter times of the day or when there is cover or help available. Some skills, however, are best taught and practiced away from the 'busy-ness' of our branches and without interruption. There are Training Centres around the country which are used whenever appropriate for concentrated training, particularly courses such as Customer Care and an introduction to Watch Repairs. |
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RESIDENTIAL COURSE
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All new starters are invited, and expected, to attend a 2 day Residential Course fairly early on in their career at our premises in Wythenshawe, Manchester, as an introduction to the business, where you will meet John or James Timpson themselves and understand more about the business you have joined. |
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CUSTOMER SERVICE
| Superb Customer Service is the key ingredient that makes Timpson stand out on the high street |  |
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All colleagues attend a Customer Care Course and their level of service regularly assessed - our aim - TO AMAZE OUR CUSTOMERS
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HEALTH & SAFETY
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Everyone has a responsibility from Day 1 in the business for Health & Safety: we have a regularly reviewed comprehensive manual and all colleagues in the field's knowledge of Health & Safety are re-assessed every two years to ensure we have a safe working environment for colleagues, customers and visitors. |
MANAGER'S DIPLOMA
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Managing a branch requires key skills so we run a one a day Manager's Diploma course to prepare prospective managers-in-waiting, and can supplement this with Admin/Paperwork training where needed |
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WHO CAN HELP?
| All your field colleagues started where you did once so everyone can help you. As well as your branch colleagues and area team members, each region has a Regional Training Manager who can provide additional support and encouragement: | |||
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Jim Wilson |
Mick Sidebottom |
Ray Toms |
Ryan Harding |
| Northern Region | Midlands Region | Southern Region | All Regions |
| Timpson | Timpson | Timpson | Max Spielmann |
CAREER PROGRESSION
Timpson Training Manual
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There is a clear career progression mapped out in this booklet explaining how you can fast-track your promotion through the business |
| Please click on one of the career training manual pages to see a larger view. | |
| As you progress through your career, you will be encouraged to attend various management and other training courses mostly held in our premises in Wythenshawe, Manchester. Here are a selection of courses. |
| Timpson know we can always get better, we are continually developing our training package, and welcome any suggestions. We are currently working on: |  |
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Neill MacKenzie is tasked with all new developments. We are always trying to update our training package with new developments - if you have any great ideas contact him on 07949 170 001 or email at
YOUR TRAINING TEAM AT TIMPSON HOUSE
| The support for all these Timpson training packages is handled by our team at Timpson House. | |||
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| Cynthia Hammond | Natalie Vallance | Charlotte Moran | Peter Harris |
| You can contact us on 0161 946 6230 or email us at admintraining@timpson.com |
