Customer Services Contacts
Email: customer.service@timpson.com
T: 0161 946 6219
Customer Service
Here at Timpson we take Customer Service very seriously. All our staff are given full training, but sometimes things do go wrong.
If you just need to ask a question, our customer service team are here to help! Please either e-mail them direct or give them a call.
Our customer care team operates from 9am to 5pm during UK business hours. Outside of these hours please leave a message on the answer phone and we will ensure that we get back to you within 24 hours (excluding weekends & Bank Holidays). Please note calls maybe recorded for monitoring and training purposes.
We have customer service cards in all our shops so customers can let us know if we have amazed them or let them down.
To the right there a few examples of the cards. These help us know how we are doing and how we can improve our service and
where extra training maybe needed.
Chairmans Statement
Timpson chairman, John Timpson has made the following customer care statement that will apply equally to our service on this
website as it does to our stores:
"Our Priority is to make Timpson the best retail service provider on the High Street"
In order to do this, our attention will consistently be focused on the following principles:
To provide our customers with service standards that are memorable and unique, and where possible even amazing.
To have a well-motivated and committed workforce, who positively enjoy working within the business and are able to provide our customers with a high quality of service at all times.
Provide bright, clean safe working environments that are welcoming to staff and customers alike.
Actively monitor the quality of service being provided by listening to and responding to customers’ comments and observations.
